The Relationships among Workload, Automation Reliance, and Human Errors in Safety-Critical Monitoring Roles
Published in Safety Science, 2024
Using real-world data from Railway Traffic Control Centers, I studied how workload and automation interact to impact human errors. We found that errors are minimized when tasks are either mostly manual or mostly automated—highlighting the risks of mid-level automation. This work offers actionable insights for managing safety in complex socio-technical systems.
Recommended citation: Liu, N. G., Triantis, K., & Roets, B. (2024). The Relationships among Workload, Automation Reliance, and Human Errors in Safety-Critical Monitoring Roles. Safety Science, 106775. https://doi.org/10.1016/j.ssci.2024.106775
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